Frequently asked questions
Shipping and returns
Will i be notified once my order has shipped
Yes. we will notify you once we have shipped your order.
How long will it take my products to arrive
As soon as we get your order we will process and ship it within 24 hours. Thereafter, depending on if the product is a local or international order, your order should arrive within 7 and 12 working days respectively.
How can i contact you if my order has not arrived
If your order has not arrived within 8 working days after placing a local order and 11 working days after placing an international order you can contact us via live chat or via our contact us email address.
What is your returns policy
Products can be returned within 14 days after the initial purchase date. so if you received your product on May 26th you would have until June 9th to process your return. We accept returns if the product is 1. the wrong size 2. is faulty 3. is damaged.
How much does it cost for delivery
Our local delivery charge is £3.49 and our international delivery charge is £5.99
Where do you ship to internationally
We ship to most international countries. If we cant ship we will let you know at checkout.
How do I return a product
To return a product, in the first instance you should contact us via email. We will then contact you with further details on how to return the product.
Refunds via LayBuy Payments
If you pay via Laybuy we will refund back to your Laybuy account. The refund policy will be in line with our returns policy. However, if your product is delayed due to delivery issues that effect the arrival of your items, such as loss of products in transit or delays due to weather conditions, we will refund back to your Laybuy account 45 days after the intial purchase date.
Is the checkout process secure
Yes. Here at flickerdirect.com we use encrypted technology to process all of our orders. Rest assured our checkout service is extremely secure.
What payment methods are available
You can pay for your goods with all major debit and credit cards including Visa, Mastercard. We also accept Paypal.
How do i enter a promo code
After adding the product to your cart, at the checkout page you can add a promo code when applicable. After adding the code select apply and the promo will be reflected on the price amount.
We accept payments via LayBuy
With LayBuy you can buy the products you want from us now and pay for them over 6 simple installments. This is a great way to spread the cost of your purchase. You have to have an account with LayBuy to apply. LayBuy is available for UK, Australian and New Zealand residents.
How do I join flicker direct
Its very easy. All you have to do is click on the login button. Then click on the sign up button. If you are a new member you can join via facebook, google, or entering your email address. Add a password and you're good to go.
What does signing up for an acccount allow me to do
Signing up for an account allows you to see all orders that you have purchased. You can also add delivery addresses and store payment details. You can also add a profile picture to your account. Signing up for an account makes purchasing our products much faster and convenient.