FAQ

Frequently asked questions

Shipping and returns

Will i be notified once my order has shipped


Yes. we will notify you once we have shipped your order.




How long will it take my products to arrive


As soon as we get your order we will process and ship it within 24 hours. Thereafter, depending on if the product is a local or international order, your order should arrive within 7 and 12 working days respectively.




How can i contact you if my order has not arrived


If your order has not arrived within 8 working days after placing a local order and 11 working days after placing an international order you can contact us via live chat or via our contact us email address.




What is your returns policy


Products can be returned within 14 days after the initial purchase date. so if you received your product on May 26th you would have until June 9th to process your return. We accept returns if the product is 1. the wrong size 2. is faulty 3. is damaged. All of our products are quality checked before dispatch so soiled products will not be eligible for a refund.




How much does it cost for delivery


Our local delivery charge is £3.49 and our international delivery charge is £5.99




Where do you ship to internationally


We ship to most international countries. If we cant ship we will let you know at checkout.




How do I return a product


To return a product, in the first instance you should contact us via email. We will then contact you with further details on how to return the product.




Refunds via LayBuy Payments


If you pay via Laybuy we will refund back to your Laybuy account. The refund policy will be in line with our returns policy. However, if your product is delayed due to delivery issues that effect the arrival of your items, such as loss of products in transit or delays due to weather conditions, we will refund back to your Laybuy account 45 days after the intial purchase date.





Payment

Is the checkout process secure


Yes. Here at flickerdirect.com we use encrypted technology to process all of our orders. Rest assured our checkout service is extremely secure.




What payment methods are available


You can pay for your goods with all major debit and credit cards including Visa, Mastercard. We also accept Paypal.




How do i enter a promo code


After adding the product to your cart, at the checkout page you can add a promo code when applicable. After adding the code select apply and the promo will be reflected on the price amount.




We accept payments via LayBuy


With LayBuy you can buy the products you want from us now and pay for them over 6 simple installments. This is a great way to spread the cost of your purchase. You have to have an account with LayBuy to apply. LayBuy is available for UK, Australian and New Zealand residents.





Signing up

How do I join flicker direct


Its very easy. All you have to do is click on the login button. Then click on the sign up button. If you are a new member you can join via facebook, google, or entering your email address. Add a password and you're good to go.




What does signing up for an acccount allow me to do


Signing up for an account allows you to see all orders that you have purchased. You can also add delivery addresses and store payment details. You can also add a profile picture to your account. Signing up for an account makes purchasing our products much faster and convenient.